Effective Date: September 15, 2025
Introduction
This Privacy Policy describes how ASHISH THAKRE CHIKITSAYAM MANAV SEVA SANSTHAN PRIVATE LIMITED (“Company”, “we”, “our”, “us”) collects, uses, shares, protects, and otherwise processes your personal information when you use our website www.chikitsayammanavsevasansthan.org and related services (the “Platform”). You may browse certain sections without registering; however, some features require you to provide information.
We do not offer any service outside India. Your personal data will primarily be stored and processed in India. By visiting the Platform, providing information, or availing any service, you expressly agree to this Privacy Policy, our Terms of Use, and applicable service terms, and agree to be governed by the laws of India (including data-protection and privacy laws). If you do not agree, please do not use the Platform.
1) Scope
This Policy applies to:
All users of our website and services.
Hospitals, patients, Swasthya Mitras, and associates who interact with us.
Information collected online (website/app) and offline (health camps, field surveys, awareness drives, patient transport coordination).
It does not apply to third-party websites/services not controlled by us. Please review third-party policies independently.
2) Digital Services Only (No Shipping of Physical Goods)
We provide digital services only. We do not sell physical goods, and therefore no shipping/delivery policy applies. Any references to delivery relate only to activation/enablement of digital services or facilitation workflows.
3) Information We Collect
We may collect the following categories of information:
a) Personal Information
Full name, date of birth/age, gender
Mobile number, email address, residential address
Valid ID details (e.g., Aadhaar/other ID) for verification/eSign (where required by law or opted-in)
Health-related information provided for service facilitation (e.g., referrals, scheme eligibility, camp records)
Hospitalization/transport details (if availing coordination assistance)
Emergency contact details
b) Sensitive Personal Data (with explicit consent only)
Payment instrument metadata processed via Payment Gateway (we do not store full card data/CVV)
Biometric or face/physiological data only if you opt-in for a specific feature and only as per applicable law
c) Non-Personal/Technical Information
Browser type, IP address, device identifiers
Cookies/usage data, analytics, and approximate location (subject to consent)
d) Transaction & Interaction Data
Transaction attempts/status with Payment Gateway/banks
Interactions through our Platform, helplines, emails, and Swasthya Mitras
4) How We Collect Information
Directly from you (forms, calls, emails, consent flows)
Through Swasthya Mitra field interactions, health camps/awareness drives
Through Ayushman Bharat or other scheme facilitation processes (as applicable)
From partner hospitals/diagnostic centers/authorized third parties for facilitation only
Automatically via our Platform (cookies, logs, analytics)
5) Why We Process Your Information (Purposes)
To provide and improve our healthcare facilitation and digital services
To assist with Ayushman Bharat and other government schemes where applicable
To verify identity, enable eSign, process payments, and authenticate access
To schedule/coordinate patient transportation through authorized third parties
To personalize services and send essential updates/health advisories
To detect/prevent fraud, troubleshoot issues, and resolve disputes
To comply with legal/regulatory requirements and enforce our Terms of Use
We collect/process only what is necessary for these purposes.
6) Legal Bases (Indian Law & Best Practices)
Consent (including explicit consent for sensitive data)
Performance of a contract/service you request
Legal obligation (e.g., record-keeping, KYC/AML, regulatory reporting)
Legitimate interests (e.g., service improvement, security, fraud prevention)
7) Sharing & Disclosure
We do not sell, rent, or trade your personal data. We may share data with:
Partner hospitals/diagnostic centers/ambulance providers (for facilitation only)
Payment Gateway/Banks (RBI-regulated) to process transactions (we do not store card/CVV)
Authorized service providers (hosting/cloud, analytics, SMS/email/IVR, support tools) bound by confidentiality and data-protection obligations
Affiliates/group entities (they may market to you only if you have not opted-out)
Government/regulatory/law-enforcement authorities where required by law or in good-faith to respond to legal process, enforce terms, investigate fraud/misuse, or protect rights/safety
Successors/assignees in case of corporate restructuring, with continued safeguards
8) Payment Processing & PCI-DSS
Online payments are processed by RBI-regulated Payment Gateways (e.g., UPI/cards/net-banking). We do not store full card numbers or CVVs; PCI-DSS compliance is maintained by the Payment Gateway. Refunds (if applicable) are issued back to the original payment source.
9) Data Security
We use industry-standard administrative, technical, and organizational safeguards, including:
Encryption-in-transit, secure server infrastructure, periodic audits
Role-based access controls and logging
OTP/e-authentication flows (where applicable)
Despite safeguards, no method is 100% secure. You are responsible for protecting your account credentials and devices.
10) Data Retention & Deletion
We retain personal data only as long as necessary for the purposes described or as required by law (e.g., audit, tax, dispute resolution).
When no longer needed, we delete or anonymize data. You may request account deletion via Platform settings or by writing to us (see Contact & Grievance). Deletion may be deferred if there are pending services/disputes/legal obligations. We may retain anonymized data for research/analytics.
11) Your Rights (Subject to Applicable Law)
Access your personal data
Rectify inaccurate/incomplete data
Delete data (where permitted)
Restrict/Object to processing (where applicable)
Portability (structured, commonly used format, where feasible)
Withdraw consent at any time (non-retrospective; may affect service availability)
To exercise rights, email: director@chikitsayammanavsevasansthan.org (cc: support@chikitsayammanavsevasansthan.org, info@chikitsayammanavsevasansthan.org). We aim to acknowledge within 48 working hours and resolve within 7–10 working days or as required by law.
12) Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve functionality, security, and user experience
Store preferences/login sessions
Analyze traffic/usage patterns
You can disable cookies in browser settings; some features may not function properly if disabled.
13) Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from children under 18 without verifiable guardian consent. If you believe a child has provided data without appropriate consent, please contact us for prompt removal.
14) Cross-Border Data Transfers
We primarily store/process data in India. In exceptional cases requiring international transfer (e.g., global audits/compliance), we apply appropriate contractual and legal safeguards in line with applicable Indian law.
15) Marketing Communications & Opt-Out
We may contact you via SMS, instant messaging apps, calls, and/or email for service and (where applicable) marketing purposes. You can opt-out of marketing communications at any time using provided unsubscribe options or by emailing us (see below). Service/transactional communications may still be necessary.
16) Changes to This Policy
We may update this Policy to reflect changes in law, technology, or our practices. We will post updates with a revised “Effective Date” and provide additional notice where required by law. Please review periodically.
17) Contact & Grievance Redressal
Grievance Officer: Mr. Ashish Thakre (CEO)
Email: director@chikitsayammanavsevasansthan.org | support@chikitsayammanavsevasansthan.org | info@chikitsayammanavsevasansthan.org
Phone (Grievance): +91 87200 06162
Mailing Address: C/O Ashish Thakre, Gram Gangpur, Barghat, Seoni – 480667, Madhya Pradesh, India
Acknowledgment within: 48 working hours | Target resolution: 7–10 working days (or as per applicable law)
General Support: support@chikitsayammanavsevasansthan.org | info@chikitsayammanavsevasansthan.org | +91 87200 06152
18) Consent
By using the Platform or our services, you consent to the collection, use, storage, sharing, and processing of your information in accordance with this Privacy Policy. If you disagree with any part of this Policy, please discontinue use immediately.
Last Updated: September 15, 2025