Privacy Policy
Effective Date: April 27, 2025
Welcome to Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd. (“Company,” “we,” “us,” or “our”).
We value your trust and are committed to protecting your privacy.
This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services, website (www.chikitsayammanavsevasansthan.org), and interact with our representatives.
By accessing our services or website, you agree to the terms outlined in this Privacy Policy.
1. Scope
This Privacy Policy applies to:
All users accessing or using our website or services.
Hospitals, patients, Swasthya Mitras, and associates who interact with us.
Information collected both online and offline through health camps, field surveys, awareness drives, and transportation services.
It does not apply to third-party websites or services that we do not control.
2. Information We Collect
We may collect various types of personal and non-personal information, including but not limited to:
a) Personal Information
Full Name
Date of Birth
Gender
Contact Number
Email Address
Residential Address
Aadhaar Number (for verification and eSign purposes)
Health-related information (for service facilitation)
Hospitalization details (if you avail our patient transport services)
Emergency contact details
b) Non-Personal Information
Browser type
IP address
Device information
Cookies and usage data
Location data (subject to consent)
3. How We Collect Information
We collect information through:
Direct interaction (filling forms, phone calls, email communications)
Swasthya Mitra data collection in field visits
Ayushman card registration and verification processes
Health camps and awareness activities
Our website, mobile platforms, and associated applications
Third-party authorized partners (e.g., hospitals, diagnostic centers)
4. Purpose of Collecting Information
We collect your information to:
Facilitate healthcare services through partner hospitals.
Assist with Ayushman Bharat and other government schemes.
Schedule and coordinate patient transportation and ambulance services.
Maintain health records for service personalization.
Verify identity for agreement signing or service authentication.
Communicate essential service updates and health advisories.
Improve our services based on user needs and feedback.
Comply with applicable legal, regulatory, and contractual obligations.
We collect only that information which is necessary to provide high-quality healthcare facilitation and support.
5. Legal Basis for Processing Information
We process your personal information based on:
Your explicit consent.
Fulfillment of a contract or service.
Compliance with legal obligations.
Legitimate interest to improve and deliver healthcare services efficiently.
6. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share your data under the following circumstances:
With partner hospitals for patient facilitation and admission.
With government authorities under legal compliance or healthcare program regulations.
With authorized Swasthya Mitras and field teams solely for service purposes.
With third-party service providers (e.g., ambulance services, IT services) under confidentiality agreements.
During corporate restructuring, merger, or acquisition, ensuring similar protection.
All third parties are contractually bound to protect your data and use it only for authorized purposes.
7. Data Retention
We retain your personal information for as long as:
Required to fulfill the purposes outlined in this Privacy Policy.
Necessary to comply with legal, accounting, or reporting requirements.
When no longer required, your information is securely deleted or anonymized.
8. Data Security
We implement appropriate technical, administrative, and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction, including:
Encryption of sensitive data
Secure server infrastructure
Regular security audits
Limited access controls to authorized personnel
Aadhaar authentication with secure OTP mechanisms
However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
9. User Rights
Subject to applicable laws, you have the following rights:
Right to Access: Request access to your personal information.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Deletion: Request deletion of your personal data under certain conditions.
Right to Restriction: Request restriction of processing in certain scenarios.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise these rights, please contact us at Director@chikitsayammanavsevasansthan.org.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality and user experience.
Analyze traffic patterns and user behavior.
Store user preferences and login sessions.
You can control or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of such third parties.
Please review their privacy policies independently before sharing information.
12. Children’s Privacy
Our services are primarily designed for adults.
We do not knowingly collect personal information from children under 18 years of age without parental consent.
If you believe a child has provided us data without appropriate consent, please contact us immediately.
13. Cross-Border Data Transfers
Since we primarily operate in India, all collected data is stored and processed within India.
However, in exceptional cases where international transfer of data is necessary (e.g., for global certifications or compliances), appropriate safeguards will be applied as per applicable data protection laws.
14. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
Updated policies will be posted on our website with the “Effective Date” revised accordingly.
We encourage you to review our Privacy Policy periodically to stay informed about how we protect your information.
15. Grievance Redressal
For any grievances, complaints, or data protection concerns, please contact our Grievance Officer:
Grievance Officer: Mr. Ashish Thakre
Email: Director@chikitsayammanavsevasansthan.org
Phone: +91 87200 06162
Address:
Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
C/O ASHISH THAKRE, Gram Gangpur, Barghat, Seoni-480667, Madhya Pradesh, India.
We will acknowledge and address your concerns within the timelines prescribed under applicable law.
16. Consent
By using our website or availing our services, you consent to the collection, use, sharing, and processing of your personal information in accordance with this Privacy Policy.
If you do not agree with any aspect of this Privacy Policy, please discontinue use of our services immediately.
Thank You
Thank you for trusting Ashish Thakre Chikitsayam Manav Seva Sansthan Pvt. Ltd.
Your privacy is our top priority, and we are committed to safeguarding it with sincerity and professionalism.